Privacy policy

1. Who We Are

This Privacy Policy explains how ECOM PM LTD (“we”, “us” or “our”) collects, uses, stores and shares personal data when you visit our website, purchase or access our digital products, contact us, or otherwise interact with us.

Company details:

ECOM PM LTD
Company number: 16688856
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: ecompmltd@gmail.com

We are responsible for handling your personal data in accordance with applicable data protection laws.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact information: your name and email address.
Order and transaction information: products purchased, order references, payment status, billing details and refund history.
Account and access information: login details or records needed to provide access to digital products.
Communications: messages, support requests, feedback and other information you choose to provide.
Technical and usage information: IP address, device and browser information, pages visited, referral source and interactions with our website, where collected.
Marketing preferences: your subscription preferences and records of consent or opt-out, where applicable.

Payment card details are generally processed by our payment service providers and are not stored by us.

Please do not provide sensitive personal data unless it is genuinely necessary for the relevant interaction.

3. How We Collect Personal Data

We collect personal data directly from you when you place an order, create an account, subscribe to updates, complete a form or contact us.

We may also collect technical information automatically when you use our website, depending on your cookie settings and the technologies we use.

In addition, we may receive limited information from service providers involved in payment processing, website hosting, analytics, email delivery and digital product delivery.

4. How We Use Personal Data

We may use your personal data for the following purposes:

To process orders and payments.
To provide access to purchased digital products.
To manage customer accounts and respond to enquiries.
To provide customer support and resolve technical issues.
To maintain business, accounting and tax records.
To protect our website, prevent fraud and enforce our terms.
To understand how visitors use our website and improve our services.
To send marketing communications where permitted by law.
To comply with applicable legal and regulatory obligations.

5. Lawful Bases for Processing

Under applicable data protection law, we rely on one or more of the following lawful bases:

Contract: where processing is necessary to fulfil an order or provide a product or service you have requested.
Legal obligation: where processing is necessary to comply with legal, accounting or tax requirements.
Legitimate interests: where processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our services and managing customer relationships, provided these interests do not override your rights.
Consent: where you have given consent, for example for certain marketing communications or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Payments and Third-Party Service Providers

We may share relevant personal data with trusted third-party providers that help us operate our business. These may include:

E-commerce and website hosting providers.
Payment processors.
Digital product delivery and online learning platforms.
Email marketing and customer support providers.
Website analytics providers.
Professional advisers, including accountants and legal advisers.
Government authorities or other organisations where disclosure is required by law.

We share only the information reasonably necessary for the relevant purpose.

Payments are handled by the payment provider displayed at checkout. That provider may process your information under its own privacy policy and terms.

We do not sell your personal data to third parties.

7. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where applicable data protection law requires safeguards for an international transfer, we will use an appropriate legal transfer mechanism, such as an adequacy regulation or approved contractual safeguards.

8. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information and may take into account:

The time needed to provide access to purchased products.
Customer support and dispute resolution requirements.
Accounting and tax obligations.
The need to establish, exercise or defend legal claims.

When personal data is no longer required, we will delete it or securely anonymise it, unless we are legally required to retain it for longer.

9. Cookies and Analytics

Our website may use essential cookies required for basic functionality.

Where applicable and with your consent, we may also use analytics, preference or marketing cookies and similar technologies to understand website usage, improve performance and support marketing activities.

You can manage cookies through any cookie preference tool provided on our website and through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies and technologies used depend on the services integrated into our website.

10. Marketing Communications

We may send marketing communications about our digital products, updates, offers or related services where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at ecompmltd@gmail.com.

Even if you opt out of marketing communications, we may still send non-marketing messages relating to your order, product access, customer support, security or other essential service matters.

11. Your Data Protection Rights

Depending on applicable law and the circumstances, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing activities.
Request data portability.
Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at ecompmltd@gmail.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are concerned about how we handle your personal data. Information is available at https://ico.org.uk/.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our website and digital products are not intended for children under the age of 18.

We do not knowingly collect personal data from children in circumstances where parental consent is required. If you believe a child has provided us with personal data, please contact us so that we can assess the situation and take appropriate action.

14. Third-Party Websites

Our website or digital products may contain links to third-party websites or services.

We do not control the privacy practices of these third parties and are not responsible for their content or policies. We encourage you to review the relevant privacy notices before providing personal data to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies or legal requirements.

The updated version will be published on our website with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact:

ECOM PM LTD
Company number: 16688856
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: ecompmltd@gmail.com